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You may find that Emails from ShareTV are not getting through to you.

This could be because your Email's Inbox is configured in such a way as to reject our Emails or divert them to your Spam Folder.

In order to ensure your ShareTV Emails do not get caught in spam or junk mail filters, you can Whitelist us.

Whitelisting means that you specifically tell your EMail system to accept our Emails or indeed you have no restrictions at all.

Since every e-mail system is different we have provided you with instructions for some of the more popular providers.

Sorry, but you will need to scroll down until you get to the one that you use.

AOL version 9.0

1. Add noreply@sharetv.org to your "People I Know" list
OR
2. On your Email Inbox look to the bottom right for the words "Spam Controls" click on these and ensure that you have checked OFF and checked Accept all Emails and save changes.
OR
3. Try to send an Email to noreply@sharetv.org. This will be rejected but the act of trying to send should add us to your people I know list.

If you're using an earlier version of AOL, you'll have to set your Mail Controls.
Here's how:
1. Go to Keyword Mail Controls.
2. Select the screen name you created your ShareTV account with.
3. Click Customize Mail Controls For This Screen Name.

For AOL version 8.0:
4. Select Allow email from all AOL members, email addresses and domains.
5. Click Next until the Save button shows up at the bottom.
6. Click Save.

For AOL version 7.0:
4. In the section for "exclusion and inclusion parameters", include this domain: @sharetv.org

EARTHLINK
If you're using Earthlink, you can make sure ShareTV Email is delivered to your Inbox by adding noreply@sharetv.org to your Address Book.
Here's how:
1. Click on Address Book - located on the left, below your Folders.
2. Once the Address Book opens, click the Add button.
3. On the Add Contact screen, find the Internet Information box.
4. Enter noreply@sharetv.org into the top Email box.
5. Click Save.

HOTMAIL
If you're using Hotmail our Emails are delivered to your Inbox by adding noreply@sharetv.org to your Safe List. Here's how:
1. Log on and click the Mail tab to get into your mailbox.
2. Click Options - located at the top right, next to Help.
3. Click Junk e-Mail Protection.
4. Select Safe List.
5. In the space provided, enter noreply@sharetv.org
6. Click Add.
7. When you see noreply@sharetv.org in the Safe List box, click OK.

MSN
If you're using MSN version 9 for your Email, you can make sure ShareTV messages are delivered to your Inbox by adding noreply@sharetv.org to your Safe List.
Here's how:
1. Click on Settings: E-mail | Junk e-mail - located at the bottom left of the screen just above Calendar.
2. On the e-mail settings screen, click Junk E-Mail Guard.
3. Select Safe List.
4. Enter noreply@sharetv.org in the space provided under "Add people to the safe list".
5. Click Add.

For older versions of MSN, add noreply@sharetv.org to your Safe List
Like so:
1. Click on E-mail settings - located at the bottom left of the screen, just above Calendar.
2. On the E-mail settings screen, click Junk Mail.
3. Select Safe List.
4. Click Add an item to this list.
5. When the Add To Safe List box appears, enter noreply@sharetv.org in the space provided.
6. Click Add.

OUTLOOK
If you're using Outlook 2003 for your Email you can make sure all ShareTV mail is delivered to your Inbox by letting Outlook know you consider it safe.
There are a few ways you can do this:
1. With an Email from us add the sender or the sender's domain to your Safe List.
OR
2. Add noreply@sharetv.org to Personal Contacts in your Outlook Address Book.
OR
3. With an Email from us open it then select Mark as Not Junk.

VERIZON
If you're using Verizon for Email, you can ensure that ShareTV Email is delivered to your Inbox by adding noreply@sharetv.org to your Safe List.
Here's how:
1. Go to your Verizon Inbox.
2. Click Options.
3. Select the Block Senders tab - located near the top of the screen.
4. On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List".
5.Enter noreply@sharetv.org in the space where it says,
"Enter e-mail address or sub domain to always accept even if the domain is blocked".

YAHOO!
If you're using Yahoo! for Email, you can ensure that ShareTV Email is delivered to your Yahoo! Inbox (not the Bulk Mail folder), you can instruct Yahoo! to filter it to your Inbox.
Here's how:
1. Open your Yahoo mailbox.
2. Click Mail Options.
3. Click Filters.
4. Next, click Add Filter. In the top row, labeled From header, make sure contains is selected in the pull down menu.
5. Click in the text box next to the pull-down menu, then enter noreply@sharetv.org
6. At the bottom, where it says Move the message to:,
select Inbox from the pull down menu.
7. Click the Add Filter button again.

CLEANMYMAILBOX
If you're using CleanMyMailbox to filter your incoming Email, you can exempt ShareTV messages from the filtering process by adding noreply@sharetv.org to your Whitelist. Here's how:
1. Click the Whitelist button.
2. Add noreply@sharetv.org to the list.
3. Click the Submit List button.

MAILBLOCKS
If you're using Mailblocks to filter your incoming e-mail, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your "Accept Mail From" list of addresses.
Here's how:
1. In Mailblocks, click the Addresses tab.
2. Select New.
3. Enter noreply@sharetv.org in the Receiving Options,
4. Select Accept Mail From This Address.
5. In the Other Options, make sure Display in People Picker is not selected.
6. Click Submit.
7. Click OK.

MAILSHIELD
If you're using MailShield to filter your incoming Email, you can exempt your ShareTV Email from the filtering process by adding noreply@sharetv.org to your list of Friends.
Here's how:
1. On the MailShield toolbar, click Friends.
2. Click Add.
3. Enter noreply@sharetv.org and click the OK button.

MAIL WASHER
If you're using MailWasher to filter your incoming Email, you can exempt ShareTV Email from the filtering process by adding noreply@sharetv.org to your list of Friends.
Here's how:
1. In MailWasher, select Tools.
2. Select Blacklist & Friends.
On the right-hand side is the "Friends" list.
3. Click the Friends Add button.
4. Select Plain email address.
5. Enter noreply@sharetv.org
6. Click OK.
7. Click OK again.

ODDPOST
If you're using Oddpost to filter your incoming Email, you can exempt ShareTV mail from the filtering process by marking it as "Not Spam"-- but only if it has been incorrectly identified as spam in the first place.
Here's what to do:
1. Find any ShareTV Email that's in your 'Probably Spam' folder.
2. Click on that e-mail to select it.
3. Click the Move to Inbox and Mark as Not Spam button.

SPAM ASSASSIN
If you're using Spam Assassin to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to the Whitelist in your User Preferences.
Here's how:
1. Search your hard drive for the spam assassin folder, then open it.
2. In that folder should be a file named user_prefs.
3. Open it with a text editor (eg. Notepad).
NB. If the file does not exist you can create it.
The detailed instructions are at http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
4. Make a new (blank) line in the file.
5. On that line, enter whitelist_from noreply@sharetv.org
6. Save the file and close it.

SPAM BUTCHER
If you're using Spam Butcher to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your Known Senders list.
Here's how:
1. Open Spam Butcher and click the Configure button.
2. Select the Known Senders tab.
3. Under Known Good Senders and Recipients, click Add.
4. Enter noreply@sharetv.org
5. Click OK.

SPAMEATER
If you're using Spameater to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your list of Approved Senders.
Here's how:
1. On the Spameater sidebar, click Filters.
2. Select the Approved Senders tab.
3. Click Add Filter.
4. In the Address space, enter noreply@sharetv.org.
For Address Type, select Full Email Address.
5. Click OK.

SPAM INSPECTOR
If you're using Spam Inspector to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your list of Friends.
Here's how:
1. Open Outlook.
2. On the Spam Inspector menu or toolbar, find and select Manage Friends List.
3. In the Add a New Friend area, select Email.
4. Enter noreply@sharetv.org
5. Click the (add) button.
6. Click Close.

SPAM INTERCEPTOR
If you're using Spam Interceptor to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your list of Trusted senders.
Here's how:
1. Open Spam Interceptor and select Authentication Lists.
2. Click Trusted.
3. Enter noreply@sharetv.org
4. Click Add.

SPAMKILLER
If you're using McAfee's Spamkiller to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your list of Friends.
Here's how:
1. On the Spamkiller sidebar, click Friends.
2. Click Add.
3. Enter noreply@sharetv.org
4. Click the OK button.

SPAMNET
If you're using Cloudmark's SpamNet to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your Whitelist.
Here's how:
1. Open your Outlook Inbox.
2. Click Options on the Cloudmark SpamNet toolbar.
3. Click Advanced.
4. Select the Whitelist tab.
5. Click the Add button.
6. Enter noreply@sharetv.org
7. Click the OK button.
8. Click OK again
9. Then Yes
10. Then OK one last time.

SPAMPAL
If you're using SpamPal to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your Whitelist.
Here's how:
1. When SpamPal is running, find the SpamPal icon in your Windows system tray
2. Right-click on it.
3. Select Add to Whitelist.
4. Enter noreply@sharetv.org
5. Click Add.

SPAM SLEUTH
If you're using Spam Sleuth to filter your incoming Email, you can exempt ShareTV mail from the filtering process by adding noreply@sharetv.org to your list of Friends.
Here's how:
1. Open Spam Sleuth.
2. Select Configure from the File menu.
3. In the Friends category, make sure Active is selected.
4. In the space provided for the list, make a new (blank) line
5. On it enter noreply@sharetv.org
6. Click OK.

OTHERS
Many Email programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide an easy way for you to whitelist those who you want to receive Email from. If you're using this sort of Email system and you either aren't getting ShareTV Email or want to make sure you continue to receive ShareTV Email in the future, you can contact your provider to solve the problem.

Contact the customer service department or the Postmaster at the company that provides your Email or Internet connection (your ISP). Notify them that ShareTV is Email that you would like to receive and ask if they can whitelist us. (Unfortunately, some Email systems don't allow whitelisting.) If they do whitelist, they may ask for some information about us. Here's what to tell them:

Sending Address: If they ask for our it give them noreply@sharetv.org

Domain: If they need to know the domain we're mailing from, tell them: @sharetv.org

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